Tips for creating a great customer service experience during the holiday season

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The holiday shopping season is quickly approaching, and with it comes an increase in customer support requests for online businesses. In a scenario in which we have seen many organizations reduce their workforce or resources as a result of Covid-19, the difficulty of managing the growing number of calls arises. You can avoid rising costs and staff burnout by using modern customer service technologies to handle support queries in a proactive and automated way. In today's post, we'll discuss some of our favorite methods for efficiently answering multiple questions at once. These recommendations are applicable to a wide range of current customer support solutions; but, as a ChatGuru user , you can put them into practice now, without the need for large investments. Spending an afternoon adapting your automation can yield happy customers and more time for your team during the busy Christmas season. 1. Set up a customer service bot to routinely answer frequently asked questions Well-designed chatbots allow you to provide instant answers, 24 hours a day, to your consumers' most common queries.

More precisely 10% of customers , according to a recent survey, will simply fail to complete an order if the delivery date is not specified. However, a different study found that if delivery terms were explicit, 54% of online shoppers would make another purchase from the same retailer. Use a chatbot like ChatGuru to respond to your customers' concerns about shipping and cancel out their fears about making a purchase. If you want to automate some queries, how do you know which ones to choose? We suggest analyzing historical data to see if there are any trends for the basic and frequently asked Industry Email List questions that are consuming your team's working time. 2. In customer service, anticipate and address the most common concerns customers may have during the Christmas season Is there anything better than having your questions answered instantly every time they arise? This is why prevention through active problem solving and answering questions is so important! A Q&A tab is a great, unobtrusive method for informing visitors of crucial site-wide information, such as order deadlines and exchange terms, without forcing them to contact support or search the site.



Customers will be better able to make decisions and manage their expectations if they are kept up to date on any issues that may arise if you are clear with them. ChatGuru's robust features like chatbots, quick replies, customer service rotation, automatic smart funnel, and personalized campaigns can be used to scale your support service without compromising on quality by connecting your WhatsApp business account to our platform , with the highest standard of excellence. Find out more about ChatGuru's features! Since bots handle a series of activities and a large part of the most routine calls, automation technology also allows your teams to focus on other more complex, sensitive and value-added tasks, such as answering more specific questions, create new strategies and put these plans into action. All of this, in turn, improves productivity and increases employee satisfaction. We also provide monthly reports in a format of your choice. You can have tracking updates sent to your email or WhatsApp, setting the ideal parameters for your needs. This way, with the help of ChatGuru, your company can improve its marketing and sales strategies based on data analysis.